Cancellation & Refund Policy

Heartland Courier provides local same-day delivery services for documents, parcels, and small packages. Because services are scheduled and fulfilled based on customer requests, the following cancellation and refund terms apply.

1. Cancellations

Customers may request to cancel a scheduled delivery prior to driver dispatch or assignment.

For early morning deliveries scheduled between 9:00 a.m. and 10:00 a.m., cancellation requests must be received no later than 8:00 a.m. on the day of service.

This rule applies regardless of when the booking was placed, including same-day and advance or weekend bookings.

Once a delivery has entered dispatch preparation or a driver has been assigned, the service may no longer be eligible for cancellation or refund.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• The service is canceled before dispatch or driver assignment

• A booking is canceled within the allowed cancellation window

• A duplicate payment or billing error occurs

• Heartland Courier is unable to complete the service due to internal error

Completed deliveries are generally non-refundable, as the service is considered fulfilled once delivery has been attempted or completed.

3. Late Booking Notice

For bookings made after business hours for next-day morning delivery, customers are encouraged to request any changes or cancellations as soon as possible.

However, once the order enters scheduling or dispatch preparation, cancellation eligibility may no longer apply.

4. Refund Processing

Approved refunds are processed through the original payment method, including Stripe.

Processing times may vary depending on the financial institution, typically taking several business days.

5. Contact

For cancellation or refund requests, customers should contact Heartland Courier through the Contact information provided on the website.